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Privacy Policy

Africa With Comfort LLC (“Africa With Comfort,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit AfricaWithComfort.com, request information, communicate with us or book travel services through us.

1. INFORMATION WE MAY COLLECT

  • Depending on your interaction with us, we may collect:

  • Contact information: Name, mailing address, email address and telephone number.

  • Travel information: Travel dates, destination preferences, itinerary selections, accommodation preferences and other information necessary to arrange your safari.

  • Traveler information: Date of birth, nationality and passport-related information when reasonably necessary to arrange travel services.

  • Special requests: Dietary, accessibility or other information voluntarily provided to us for purposes of arranging your trip.

  • Transaction information: Booking amounts, payment status, invoices and transaction records.

  • Payment-card and bank-account information may be processed directly by our payment processors or financial institutions. Africa With Comfort should avoid storing complete credit-card or bank-account credentials unless necessary and appropriately secured.

  • Website information: Depending upon the technology used on our website, we may collect information such as IP address, browser type, device information, pages visited and website interactions.

2. HOW WE USE INFORMATION

We may use personal information to:

  • Prepare safari proposals and itineraries

  • Make and administer reservations

  • Communicate regarding your trip

  • Process and document payments

  • Coordinate accommodations, transportation and activities

  • Provide information to suppliers necessary to fulfill your itinerary

  • Respond to questions and customer-service requests

  • Maintain business and accounting records

  • Improve our website and services

  • Prevent fraud and protect our business and customers

  • Comply with applicable legal and regulatory requirements

3. SHARING INFORMATION WITH TRAVEL SUPPLIERS

  • International travel arrangements require us to provide certain information to third parties.

  • We may share information reasonably necessary to arrange your trip with hotels, lodges, safari operators, airlines, charter companies, transportation providers, guides, park or permit authorities, payment processors and other service providers involved in your itinerary.

  • Some recipients may be located outside the United States, including in Tanzania, Kenya or other countries included in your itinerary.

  • Information provided to an independent supplier may also be subject to that supplier's privacy practices and applicable local laws.

4. PAYMENT PROCESSING

  • Payments may be processed through independent payment processors, banks or other financial-service providers.

  • Africa With Comfort does not intend to store full payment-card information on its own systems when payments can be securely handled by an authorized payment processor.

  • Payment processors maintain their own privacy and security practices.

5. COOKIES AND WEBSITE TECHNOLOGIES

  • AfricaWithComfort.com may use cookies and similar technologies for website functionality, security, analytics and other legitimate business purposes.

  • If advertising, remarketing or nonessential tracking technologies are added to the website, this Privacy Policy and any required cookie-consent mechanisms should be updated accordingly.

6. EMAIL AND MARKETING

  • We may send communications relating to inquiries, quotations, reservations and trips.

  • Where permitted by law, we may also send promotional communications regarding Africa With Comfort.

  • Recipients may unsubscribe from promotional emails using the unsubscribe mechanism provided in those communications. Transactional communications concerning an active inquiry or booking may continue as necessary.

7. DATA SECURITY

  • We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information we handle.

  • No electronic system or method of transmission can be guaranteed to be completely secure.

8. DATA RETENTION

  • We retain personal information for as long as reasonably necessary to administer bookings, maintain appropriate business and tax records, resolve disputes, satisfy legal obligations and protect legitimate business interests.

  • Information that is no longer reasonably required should be securely deleted or otherwise disposed of in accordance with our retention practices.

9. YOUR PRIVACY RIGHTS

  • Depending upon where you reside, applicable law may provide rights concerning your personal information.

  • Requests concerning access, correction or deletion of personal information may be submitted to Africa With Comfort using the contact information published on our website.

  • Certain information may need to be retained despite a request where required for tax, accounting, contractual, fraud-prevention or other legal purposes.

10. CHILDREN

  • Africa With Comfort's website and booking services are intended primarily for adults arranging safari bookings.

  • Information concerning minor travelers should be provided by a parent, guardian or authorized adult.

11. THIRD-PARTY WEBSITES

  • Our website may contain links to airlines, accommodations, travel insurers, government agencies and other third-party websites.

  • Africa With Comfort is not responsible for the privacy practices or content of independent third-party websites.

12. CHANGES TO THIS POLICY

  • We may update this Privacy Policy as our business, website or legal obligations change.

  • The current version will be posted on AfricaWithComfort.com with its effective date.

13. CONTACT

Questions or privacy requests may be directed to:

Africa With Comfort LLC

P.O. Box 12997, Arusha, Tanzania
email: info@africawithcomfort.com
phone:

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